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He was delighted with the initiative I had taken and thanked me.
We run regular workshops on employability skills, and you can book an appointment with one of our advisers to discuss how to improve your employability in relation to your career choices.
More articles: You can also check out our Assessement Centre and Psychometric Tests pages for details of the problem-solving exercises recruiters use in their selection processes.
There is a large element of creative thinking in solving open problems.
The creative thinking skills can be divided into several key elements: Effective problem solving requires a controlled mixture of analytical and creative thinking.
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Content Header .feed_item_answer_user.js-wf-loaded . Problem solving requires two distinct types of mental skill, analytical and creative.Analytical or logical thinking includes skills such as ordering, comparing, contrasting, evaluating and selecting.There seemed to have been an error which had resulted in my customer’s record not being updated, so I reserved the item for this customer and then persuaded the Logistics Manager to include him in the schedule.Highlight the RESULT you achieved: My shift was over but I telephoned him back and explained what I had done and hoped very much that it was convenient for him to accept delivery the following day.We all use our initiative and creativity to solve problems every day.For example, you might have to change your route due to traffic congestion, solve an IT issue, or work out what to make for dinner with the ingredients left in the fridge.There may also be some useful suggestions here if you are looking to develop your skills further: *Using your initiative in a work context is about spotting opportunities to develop the business.This can, for example, include learning new technology to make your work more productive and efficient; being willing to look at processes and systems to see if there are things you can suggest to improve workflow; recognising opportunities that will improve the business and being prepared to follow them through; volunteering to learn new tasks so you can be adaptable and help out in emergencies or at peak periods.I work shifts at a call centre which manages orders for several online companies.One evening I had to deal with a very irate customer who had been promised a delivery a week ago and had still not received it.