This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.e-Health Systems quality management is an expensive and hard process that entails performing several tasks such as analysis, evaluation, and quality control.
The focus of the following study is to identify the gap in Quality Characteristics for e-Health Systems, by detecting not only which are the most studied, but also which are the most used Quality Characteristics these Systems include.
It is not simply that e-Health Systems were replaced by electronic cards, but ICTs also enable better personalized care.
This is to make treatments more effective, to entrust doctors to diagnose problems faster, and even to foresee problems before they appear.
This way, ICTs guarantee more efficient and responsive healthcare systems addressed to patients, by offering mobile Health technologies and most importantly “at home” technologies.
e-Health is, therefore, an emerging and important new global industry. Content Header .feed_item_answer_user.js-wf-loaded . Web Engineering and Early Testing (IWT2) Research Group, Department of Computer Languages and Systems, University of Seville, Avenida Reina Mercedes s/n, 41012 Seville, Spain Received 22 February 2015; Accepted Academic Editor: Long Cheng Copyright © 2015 F. Furthermore, the development of an e-Health System involves great responsibility since people’s health and quality of life depend on the system and services offered.As a result, this paper proposes the bases of a Quality Model and focuses on a set of Quality Characteristics to enable e-Health Systems quality management.Thus, we can conclude that this paper contributes to implementing knowledge with regard to the mission and view of e-Health (Systems) quality management and helps understand how current researches evaluate quality in e-Health Systems.ISO 27708  defines the guidelines to support the interpretation and implementation of Health informatics in ISO/IEC 27002  and it is a companion to that standard.ISO 27708 specifies a set of detailed controls for managing Health information security and provides Health information security best practice guidelines.In addition, Eysenbach  suggest an e-Health System characterization in terms of the issues addressed in the articles published by the Journal of Medical Internet Research.The elements involved in such characterization are efficiency, enhancement of quality of care based on evidence, empowerment of consumers and patients, encouragement of a new patient-professional relationship, education of physicians through online sources, consumers, possibility of information exchange and communication in a standardized way, expansion of the scope of healthcare beyond its conventional boundaries and ethics, and equity of the e-Health System.A strategic study is driven in this paper by a Systematic Literature Review so as to identify Quality Characteristics in e-Health.Such study makes information and communication technology organizations reflect and act strategically to manage quality in e-Health Systems efficiently and effectively.